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Terms & Conditions

Last Updated: December 05, 2025

Welcome to Vitality Salon Cooperative ("we," "us," or "our"). By accessing our website, booking an appointment, purchasing products, or using our services, you agree to the following Terms & Conditions. Please read them carefully before continuing.

1. Appointment Booking

By booking an appointment with us, you agree to provide accurate information, including your name, contact details, and payment information (when required).
Certain services may require a credit card on file or non-refundable deposit to secure the appointment.

All bookings are also subject to our Cancellation Policy.

2. Cancellation & No-Show Policy

By scheduling a service, you acknowledge and agree to our full Cancellation Policy, which may include charges for cancellations made less than 24 hours before the appointment or for missed appointments.
These fees are non-refundable.

3. Service Satisfaction & Adjustments

We do not offer refunds on services.
If you are unsatisfied with your service, you may request a complimentary adjustment within 7 days of your appointment, provided the request aligns with the original service performed.

Full details are outlined in our Refund Policy.

4. Payments

Payment is due at the time services are rendered.
We accept the payment methods listed in the salon and on our booking page.

 

Taxes may apply to products and services.
Any outstanding balances, including cancellation fees, may be charged to the card on file.

5. Retail Product Purchases

Retail product purchases are subject to our Retail Return Policy:

  • Unopened, unused products may be returned within 14 days.

  • Opened or used products cannot be returned due to health and safety regulations.

6. Gift Cards & Credits

Gift cards and salon credits:

  • Are non-refundable

  • Cannot be redeemed for cash

  • Must be presented at the time of use

  • May not be replaced if lost or stolen

7. Website Use

All content on our website — including text, images, graphics, logos, brand elements, and service descriptions — is the property of Vitality Salon Cooperative and may not be copied, modified, or distributed without written permission.

You agree not to misuse our website, disrupt its functionality, or attempt unauthorized access.

8. Privacy & Personal Information

Your privacy is important to us. Any personal information you submit is handled in accordance with our Privacy Policy, which explains how your data is collected, used, and protected.

By using our website or booking services, you consent to the practices described in the Privacy Policy.

9. Health & Service Disclaimer

By booking a service, you confirm that:

  • You will inform your stylist of any allergies, sensitivities, medical conditions, or concerns that may affect your service.

  • You understand that results may vary depending on hair history, maintenance, lifestyle, and adherence to aftercare instructions.

Vitality Salon Cooperative is not responsible for adverse reactions resulting from withheld information or failure to follow recommended home care.

10. Right to Refuse Service

We reserve the right to refuse or discontinue service for reasons including, but not limited to:

  • Safety concerns

  • Inappropriate behavior

  • Suspected inability to pay

  • History of repeated no-shows or cancellations

11. Policy Updates

Terms & Conditions may be updated from time to time to reflect operational, legal, or business changes. The “Last Updated” date at the top of this page indicates the most recent revision.

Continued use of our website or services after updates constitutes acceptance of the revised terms.

6. Contact Us

For questions about these Terms & Conditions, please contact us at:

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Vitality Salon Cooperative

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